Such authority shall not be exercised for customers who have been habitually late in paying their bills and revoked for customers who did not make payments as agreed. The Sanitary Engineer shall have the authority to accept payment of extraordinary water and/or sewer bills in regular payments spread out over a period not to exceed 12 months. Payments of Extraordinary Water/Sewer Bills It is intended for this policy to apply to customers responding promptly to a "high" bill and that any plumbing problems identified are repaired immediately. If an adjustment is deemed appropriate, the water adjustment will be 50% of the difference between the customer's previous 12 month average and the excess usage for both the water and sewer charges.Īdjustments are limited to one (1) per customer per location annually unless extenuating circumstances exist and are against a quarterly billing period.
A county customer service worker will be sent on location to confirm the location of the leak. (This requirement may be waived if repairs are verifiable.) Customer must provide proof of the leak and the repair through receipts from a plumber or for parts. The Sanitary Engineer may adjust the bill for customers who have a repairable plumbing problem (leak) resulting in excess water usage on the following basis: If an adjustment is deemed appropriate, the water adjustment will be 50% of the difference between the customer's previous 12 month average and the excess usage for the water charges. If an adjustment is deemed appropriate, the sewer portion of the bill will be reduced to the customer's average usage.Įxcess water usage is defined as a 200% increase in usage over the customer's average usage. A county customer service worker(s) will be sent on location to confirm the location of the leak and verify that the water would not have gone through the sewer system and that the repairs were made and complete. (This requirement may be waived if repairs are verifiable). Proof of leak and the repair through receipts from a plumber or for parts. This Bill Adjustment Form is available online or at the Greene County Sanitary Engineering Department. A formal written application must be submitted for a bill adjustment. So if you simply have a leaky toilet in the Mountain State, you're on your own regarding that water - and money - going down the drain.For Leaks That Do Not Enter the Sewer System "Typically, it's most often a service line, or plumbing in the wall, with a leak not detected until the customer gets their next water bill and sees exceptionally high usage," says Jordan. That's part of the agency's policy as mandated by the state's public service commission. West Virginia American Water provides what it calls a priority leak adjustment that covers only hidden leaks, says Laura Jordan, external affairs manager. In Fairfax County, Va., in suburban Washington, D.C., the Fairfax Water Authority saw 1,773 of its accounts - the agency services 2 million - file a courtesy leak adjustment claim in 2015, says Susie Miller, acting public affairs officer. Denver Water, for example, had 1,997 claims in 2014 and 2,222 claims in 2015, says Travis Thompson, media relations coordinator. 
Thousands of your fellow homeowners across the country take advantage of such policies every year.
The Beaufort-Jasper Water & Sewer Authority, which serves about 50,000 customers in the Lowcountry region of South Carolina, offers refunds averaging $40 for residential customers and $100 to $140 to commercial customers who have, for example, experienced a broken sprinkler head, says Dottie Hofmann, deputy general manager for finance and administration. The utility will review the last few months' bills to measure the extent of the overage in the month when the leak occurred. The utility then will reimburse some percentage of the overage caused by the leak in that month. Proof of repair must be submitted (a plumber's bill or receipts for parts purchased by the homeowner). To recover one-time water losses, a customer must contact the agency’s customer service department or fill out a form on the agency's website. It's an incentive to try to motivate customers to fix a leak." John Tang, vice president of government relations and corporate communications at San Jose Water Co., says, "It's really a public benefit, particularly here in California, with the drought we have.
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